Delivery

Shipping Terms

All products are shipped FedEx Ground or USPS Priority Mail All product shipments are with signature confirmation, home delivery, and non-insured. Please contact us if you would like insurance added to the product or send $5 for every $300 for your product insurance needs. APO Addresses Require Additional Handling Fee of 10% of Shipping Charge. ALL APO are shipped via USPS.

Product Use

It is the responsibility of the customer to see that the use of their vehicle and items purchased comply with federal, state, and local regulations.

Shipping, Handling, Packaging, Tracking

All packages shipped via Fedex will have a tracking number. USPS Packages will have a delivery confirmation number that confirms when the package has arrived to the recipient. All shipments of Express will be reviewed and shipped to the billing address only. If you need to make special arrangements for another address for an express shipment, please call our phone number to validate your identity. All shipment requests to non-billing addresses must be made via email and the shipped to address must be added to the credit card information as a validated address. In the unlikely event that you are not completely satisfied, and all options have been explored, you can return the product for refund.

Refunds issued in the following manner:

  • Unopened – 20% restocking fee
  • Opened, but non-installed – 20% restocking fee
  • Opened, partially installed – Contact Us for Details
  • Opened, completely installed - Will not be accepted

A PICTURE MUST BE PROVIDED OF DAMAGED PARTS

Shipping is ALWAYS Non-Refundable. Returned parts must be in clean, unused, original condition, packed in the manufacturer’s original packaging, and received by Flashtech within 14 days of receipt of merchandise. No returns 14 days from receipt of product. No Exceptions. No return will be accepted without proof of purchase of date of sale. We will inspect all items before a refund is issued. No COD refunds accepted. All returns must have a signature confirmation. No returns will be accepted without prior authorization! If a shipment is missing any parts,the customer must notify Flashtech no later than 5 business days from date of receipt. Customer is responsible for replacing all missing parts after 5 days. When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If you discover a damaged part after opening the package, notify the carrier immediately. We provide properly packaged contents at the time of carrier pickup. Direct claims to the carrier. We package ALL products at the utmost care. It is the responsibility of the customer to request insurance of product at the time of purchase. We are not responsible for broken shipments where insurance is not selected or requested. Please contact us if you wish to add insurance to your order.