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Product Return Information

In the unlikely event that you are not completely satisfied, and all options have been explored, you can return the product for refund.

Refunds issued in the following manner:
  • Unopened – 20% restocking fee
  • Opened, but non-installed – 20% restocking fee
  • Opened, partially installed – Contact Us for Details
  • Opened, completely installed - Will not be accepted
A PICTURE MUST BE PROVIDED OF DAMAGED PARTS

Shipping is Non-Refundable.

Returned parts must be in clean, unused, original condition, packed in the manufacturers original packaging, and received by HSC, Inc. within 30 days of receipt of merchandise. No returns 30 days from receipt of product. No Exceptions. No return will be accepted without proof of purchase of date of sale. We will inspect all items before a refund is issued. No COD refunds accepted. All returns must have a signature confirmation. No returns will be accepted without prior authorization! If a shipment is missing any parts,the customer must notify HSC no later than 5 business days from date of receipt. Customer is responsible for replacing all missing parts after 5 days.

When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If you discover a damaged part after opening the package, notify the carrier immediately. We provide properly packaged contents at the time of carrier pickup. Direct claims to the carrier. We package ALL products at the utmost care. It is the responsibility of the customer to request insurance of product at the time of purchase. We are not responsible for broken shipments where insurance is not selected or requested. Please contact us if you wish to add insurance to your order.

Product Use

It is the responsibility of the customer to see that the use of their vehicle and items purchased comply with federal, state, and local regulations.

Shipping Terms

All products are shipped FedEx Ground or USPS Priority Mail

All products shipments are with signature confirmation, home delivery, and non-insured.

Please contact us if you would like insurance added to the product or send $5 for every $300 for your product insurance needs.

APO Addresses Require Additional Handling Fee of 10% of Shipping Charge.

Shipping, Handling, Packaging, Tracking

All packages will be shipped via trackable means.

All shipments of Express will be reviewed and shipped to the billing address only. If you need to make special arrangements for another address for an express shipment, please call our phone number to validate your identity. All shipment requests to non-billing addresses must be made via email and the shipped to address must be added to the credit card information as a validated address.

Guarantee/Warranty

All parts are guaranteed to be first quality merchandise. No warranty is expressed or implied if the customer incurs damage due to improper installation techniques or abuse of the product.

Customers assume all liability and risk when using high performance products. There is no warranty, expressed or implied for any parts used during competition, track, AutoX, and/or driving school events.

No warranty is offered on electrical parts, unless they are defective with 30 days of purchase. No warranty on custom parts. Please inquire if the electrical/custom parts you purchased may have a different warranty.

For Lifetime warranty products (Xenon, and other like labeled and expressed products) warranty is handled as follows:
  1. Within 30 days are free replacement and free shipping to 48 Contiguous US States. Outside the US, shipping charges will apply, but the product replacement is free. Please contact us for your country shipping charge.
  2. After 30 days on Xenon or like products, we will require one of three things to happen - customer must send back the original part for testing, or, customer must agree to a deposit to insure return of defective part, or customer must send back all parts.
  3. Customer is responsible for all shipping charges for returned to HSC - warranty, refund, or replacement. HSC will pay shipping to the customer if the product is defective or under the applicable warranty guidelines.
  4. We reserve the right to replace any lifetime warranty product with a similar functioning or looking product. If a similar or like product is not available at the time of repair/replacement, a new unit will be sent as a replacement of the original part. The substituted unit will perform either at the same or higher level than the original.

Several products carry a manufacturer"s warranty. All parts with the exception of electrical, high performance and products already carrying their own warranty will be warranted for 1 month or 1000 miles.

Customer shall notify HSC, Inc within 48 Hours of defects discovery. We reserve the right to withhold refund until defective part has been examined and tested.

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